Testimonial

I recently had the pleasure of hiring Pure Plumbing Solutions to replace the water pipes for my clients' home, and I must say that I am thoroughly impressed with their outstanding service and professionalism. From start to finish, they exceeded my expectations and delivered a flawless experience.Right from the initial consultation, Pure Plumbing Solutions displayed a high level of expertise and attentiveness. Their team of knowledgeable professionals took the time to thoroughly assess the condition of the existing water pipes and provided a detailed explanation of the work that needed to be done. They patiently answered all the questions and concerns, ensuring a clear understanding of the process.When it came to the actual replacement, Pure Plumbing Solutions technicians were prompt, courteous, and highly skilled. They demonstrated exceptional craftsmanship, ensuring that the job was completed with precision and efficiency. Throughout the project, communication with Pure Plumbing Solutions was excellent. They kept me informed of the progress at each stage, allowing me to stay updated and address any concerns promptly. Their transparent and honest approach further enhanced my trust in their services.Upon completion, Pure Plumbing Solutions conducted thorough testing to ensure the new water pipes were functioning flawlessly. They meticulously checked for any leaks or potential issues, providing peace of mind and confidence in their workmanship.Lastly, I must commend Pure Plumbing Solutions for their outstanding customer service. Their team was friendly, approachable, and always willing to go the extra mile to ensure my satisfaction. In conclusion, Pure Plumbing Solutions is a standout company that exemplifies excellence in every aspect of their work. Their expertise, professionalism, and commitment to customer satisfaction are truly remarkable. I wholeheartedly recommend Pure Plumbing Solutions to anyone in need of any plumbing services. They are a true gem in the industry!Thank you, Pure Plumbing Solutions, for your exceptional service!

Pure Plumbing Solutions is my new go-to plumbing company. They are professional and friendly, clearly and consistently communicate, think on their feet, are respectful of personal property and make sure to leave things in the same or better condition as they were upon arrival. You get what you pay for--their estimates are not the lowest or the highest, but very reasonable and they do amazing work.The Full BackstoryI've had ongoing problems with a backup in my 60-year old house when running the dishwasher or washing machine and have been told by multiple plumbers over the years that roots were the problem and that the main line needed to be replaced.Pure Plumbing Solutions (PPS) offered a free quote while others had a "trip fee". They informed me before making the appointment of any charges that may apply with difficulty running the camera through the lines. On the day of the appointment, they arrived a few minutes ahead of schedule and immediately found a usable clean out. Their initial evaluation determined that a blockage appeared to be near the property line.Everything was very clearly explained and they even showed me the line and blockage as they ran the camera. An intermediate solution was offered--installing a "2-way clean out with pop off plug" that would allow any future blockage to end up outside instead of inside. I immediately received an itemized quote from Mike. PPS was the ONLY company to offer an alternative solution that would be a fraction of the cost and take care of the immediate issue, while allowing further investigation.After receiving other quotes for the same work, all higher than anticipated, I called Mike because the quotes I received were $10,000 apart and I wanted to understand more about the 2-way clean out. Mike was very patient and answered all of my questions in layman's terms, so I decided to move forward with PPS. The clean out was installed two days later and, while running the camera, it was determined that the blockage was on the city side of the property line. In order for the city to clear the blockage, there needed to be a clean out at the property line. Again, Mike provided an immediate quote that included the on-property clean out, the property line clean out and main line replacement. I signed and they began work two days later.While there were a couple snags during the process, the team worked tirelessly--even in the wind and rain--to determine the best options to move forward and always communicated with me. By the time they were done, my property was back to normal and my plumbing was good as new!

On Sunday afternoon one of the toilets seemed to have a blockage. It wasn't until I plunged it a dozen times that I discovered the plunging forced nasty water into the tub in the other bathroom. I knew this was a bigger problem. My regular plumber told me they don't do sewer line clean outs and referred me to Pure Plumbing. My call went to voice mail but Mike texted to say he'd call in a few minutes. Long story short, Mike sent Nate, who arrived less than 30 minutes after my call. He assessed the problem, explained the process and gave me an estimate before any work was done. After he cleared the blockage 40' down the line, he waited 10-15 minutes while the water ran and everything got tested, cleaning up and remounting the toilet. The bathroom looked better after he left than it did when he arrived. He then spent extra time answering my questions about what needs to be done to keep this from happening again. I hope you don't have this happen to you but if it does, you can't go wrong with these guys.

Mike and the team completed a house re-pipe job. We have a 1939 house in Willow Glen with plenty of galvanized pipe going all the way out to the city water main. They completed the job efficiently and at a competitive price. I highly recommend these guys and plan to work with them again on some other plumbing upgrades.

We had a underground pipe leak last night and Michael and his crews showed up first thing in the morning to help us fix it. Michael and his entire team are so approachable and professional. The work flow is very smooth - Michael scheduled an appointment confirmation via text, came to assess the issue, explained the solutions, sent out the estimate in writing, completed the job, cleaned up the site and then sent out the invoice. Having plumbing issue is unpleasant but knowing that I have a team of reliable professionals to reach out to when problems arise is just reassuring.

We used Pure Plumbing Solutions to install a new tankless water heater. They were recommended to us from a neighbor who was very happy with their service. From my first interaction with Mike he was very responsive and professional. Our install was done on time with zero issues. I would highly recommend Mike and Pure Plumbing Solutions and will be using them for all my plumbing needs going forward.

It is one thing when a job goes right, but it doesn't always play out that way. Things didn't go as expected on a small plumbing job at my home, but Michael Brewer stood behind his work and went the extra mile to provide a remedy that left me with 5-star satisfaction. That showed integrity and concern for the customer, which is not so easy to find. I am sure to go back to Pure Plumbing Solutions in the future.

Our kitchen sink had a major leak. I found a reference for Pure Plumbing Solutions on Nextoor in my neighborhood. I left a message with Mike, and he responded within 30 minutes or so. An hour later Nate was at the house diagnosing the problem. He explained everything to me, and he repaired our plumbing problem the same day. Overall, Nate was super professional and friendly. I will definitely give them a call next time our home needs service.

The team came twice to fix faucet and tank leaks. Constantly Professional fixing the problem right away and good attitude wearing shoe covers